Refund policy

Returns and refunds

Every bottle is printed to order for you. We still want you to be able to change your mind, so this policy gives you more than the law requires, and never less.

Your right to cancel — 14 days, no reason needed If you are in the EU, you have 14 days from the day you receive your order to cancel it, for any reason, without giving a justification.

To cancel, just email service@hibiscusstudio.co with your order number and tell us you'd like to cancel. You can use the form at the bottom of this page, but you don't have to — a plain email is enough. We'll confirm within one working day.

You then have 14 days from telling us to send the item back.

Our 30-day returns promise Beyond the statutory 14 days, we accept returns for 30 days from delivery for any reason. This is our own promise, offered on top of your legal rights, and it does not replace them.

What we refund - The full price of the item. - The standard outbound delivery cost you paid. If you chose a faster or more expensive delivery option, we refund the standard rate. - We refund to your original payment method, within 14 days of receiving the returned item, or of proof you sent it — whichever is sooner.

Return postage is paid by you, unless the item is faulty, damaged, or not what you ordered — in which case we pay it, and we'll send you a prepaid label.

Condition of returned items You're welcome to open the box, look at the bottle and handle it as you would in a shop. If an item comes back with more wear than that — scratched, used for drinks, damaged — we may reduce the refund to reflect the loss in value. We will always tell you before doing so, and explain why.

Please send it back in its original packaging where you can.

Faulty, damaged or wrong items Please check your order when it arrives and email us straight away if anything is defective, damaged, or not what you ordered. Send a photo if you can. We'll replace it or refund it in full, including all postage both ways. This right lasts well beyond 30 days and is not affected by anything above.

Exchanges The quickest way is to return the item for a refund and place a new order — that way you're not waiting on two deliveries in sequence.

What can't be returned Nothing in our range is excluded. We sell one product in a range of designs, and all of them can be returned under this policy.

Model cancellation form You only need this if you want it. An email is equally valid.

To: Hibiscus Studio, service@hibiscusstudio.co
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on: ______ Order number: ______
Name: ______ Address: ______
Date: ______

Questions service@hibiscusstudio.co — we answer within one working day.

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