Terms of service
Terms of service
Who we are This site is operated by Hibiscus Studio, based in Italy. Contact: service@hibiscusstudio.co
A full registered address will be published once the business is registered. Until then we can be reached at the email above and we answer within one working day.
By using this site or placing an order, you agree to these terms.
Orders When you place an order you're making an offer to buy. The contract forms when we email you to confirm the order has been accepted and sent for production.
We may decline an order — for example if an item is unavailable, if we can't deliver to your address, or if there's an obvious pricing error. If we decline after you've paid, we refund in full, straight away.
Cancelling
You can cancel your order up to 14 days after you receive it (see our Refund policy). If your bottle hasn't gone to print yet, we'll simply cancel and refund. If it has, return it as described in the Refund policy. Nothing in these terms limits your statutory rights as a consumer.
Prices and payment Prices are in euros and shown with tax included where applicable. Shipping is calculated at checkout. We may change prices at any time, but never after you've placed an order.
Product descriptions and images We describe every flower and its story as accurately as we can, and we cite sources where a claim is specific.
Colours vary. Screens differ, and printing on steel is not the same as ink on paper. The finished bottle may differ slightly in shade from the images. This is normal and not a defect — though if you're unhappy with it, the 30-day return still applies.
Our content The botanical artwork, photography, product descriptions and written stories on this site are ours and are protected by copyright. You're welcome to share links and images for personal, non-commercial purposes. Please don't reproduce the artwork or the written stories commercially without asking.
Liability We're responsible for the product being as described and of satisfactory quality. Nothing in these terms limits your statutory rights as a consumer, or our liability for death or personal injury caused by negligence — neither of which can be excluded.
The bottle is designed for drinks. It isn't a vacuum flask for hazardous liquids, and it isn't dishwasher safe — hand wash only, as stated on the product page.
Disputes If something goes wrong, email us first. We'd much rather fix it directly.
These terms are governed by Italian law, and you keep the protection of the mandatory consumer rules of the country you live in. As a consumer you may bring proceedings in your own country's courts.
TO CHECK: if the live Terms page contains a link to the EU "Online Dispute Resolution
platform", remove it. That platform closed permanently on 20 July 2025 and the requirement to
link to it is gone. A live link to a dead service can itself be treated as misleading.
Changes We may update these terms. The version that applies to your order is the one published when you ordered.
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