Shipping policy

Shipping

Every bottle is printed when you order it, so there is a short production step before it ships.

Timings | Stage | Time | |---|---| | Production — printing and quality check | 2–5 working days | | Delivery — Europe | 3–7 working days after dispatch | | Delivery — United States and Canada | 5–12 working days after dispatch | | Delivery — rest of world | 7–20 working days after dispatch |

Total, Europe: usually 5–12 working days from order to doorstep.

These are estimates from our production partner, not guarantees. Customs and local postal services can add time. If your order is significantly late, email us and we'll chase it.

Costs | Destination | First item | Each additional item | |---|---|---| | Europe | €5.00 | €2.25 | | United States | €7.29 | €2.00 | | Canada | €7.89 | €3.45 | | Rest of world | €9.00 | €3.50 |

⚠️ TO VERIFY BEFORE PUBLISHING: the live Canada rate and the policy disagreed — €7.29 vs
€7.89. Grok (HS-B04) is confirming which is actually charged at checkout. Do not publish this
table until that is settled, and whichever is right, the shipping zone and this page must match.

Customs and import duties Orders outside the EU may attract import duties or taxes on arrival. These are set by the destination country and are not included in our prices or shipping charges. They're payable by the recipient. We're sorry we can't predict them — they vary by country and by order value.

Where we ship Worldwide, with the exception of destinations our production partner cannot reach. If we can't deliver to your address, we'll tell you and refund in full before anything is made.

Lost or damaged in transit If your parcel doesn't arrive, or arrives damaged, email service@hibiscusstudio.co. We'll replace it or refund it in full. You don't need to deal with the courier — that's our job.

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